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FAQs

Our FAQs are divided into sections by product type, and step in the process. Click to expand each section. If you have any additional questions, feel free to reach out to us.

Office Lobby Signs

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What is your standard lead time on custom office signage?

Our standard lead times vary depending on the type of sign

  • Cut Metal or Cut Acrylic Logo – 10-12 working days
  • Panel signs – 10-20 working days
  • Etched glass signs – 10-15 working days
  • Backlit lobby signs – 20-30 working days

Rush production options are available.

What rush production options are available on plaques?

We are happy to try to accommodate rush orders on custom office signs, if possible. Please give us the date you need the signage in hand, or installed, and we will try to accommodate. Also please fill out the quote form with your exact details before calling. Rush production fees will apply. Expedited, overnight and 2-day, shipping options are also available.

Please note that production time begins upon payment in full and an approved proof. If you approve it late or need changes, we can not guarantee the date we promised.

How can I get samples of your materials?

Yes! Please use our Sample Request Form

We can provide material finish samples of all of our cut metal materials (Aluminum, brass, bronze, stainless, copper, and Cor-ten steel)  as well as acrylic, and metal laminates. We can also provide samples of cast aluminum, cast bronze and fabricated stainless letters. The sample chips are ideal to see and feel the materials, and test how they look on your wall and with your decor.

Cut letter material finish samples will be 1″ x 3″ rectangles.We charge a $25 non-refundable fee to cover the shipping costs (ground shipping) for up to 5 sample chips. ($50 for 2 day, and $75 for overnight).

If you want to see a custom letter, it will need to be placed as an order. Click here to order custom letter samples.

For metal plaques, or etched glass, we have actual sample signs we can ship with a $200 deposit, which would be credited back once you ship the sample back.

Once you submit the sample request form, we will send you an invoice for the shipping costs.

What size should my lobby sign be? Do you have standard sizes?

We typically refer to size of a office lobby sign as the “overall length”, for example 4 feet long, 5 feet long, 6 feet long, etc. We will scale the height based on that, proportional to your logo.

The overall length is best approximated by taking a measuring tape and some masking tape into the reception area or wall, actually putting the masking tape on the wall, and then trying to visualize the appropriate size. (If possible, send us your wall image with the masking tape on — that will help us guide you.)

It is also a matter of personal preference. Some clients want the logo to be larger and more prominent. Others want it smaller, and more subtle. One rule of thumb is to leave enough space on each side of the logo. For example, if your wall is 10 feet wide, a 6 foot logo would give you a 2 feet of space on each side, which would look terrific.

We need you to give us the overall length to provide a quote.

Why do you need photos of the wall or building where the sign will be installed?

A photo helps us to judge the scale of your space, so we can suggest the right size for your sign. It also enables us to get a feeling of your style and environment, so we suggest the best design options. Finally, it helps us judge the best solutions for installation.

What format should I send my logo files in?

We need your logo file in a clean, outlined vector AI or EPS or PDF format for production.

However, a .JPG or other format is fine for quoting purposes.

For production purposes, a JPG or other bitmap format won’t work. Copying the logo from your website won’t work. Simply saving a JPG as an eps won’t work either. We need the actual paths to cut the shapes which is provided in a vector file.

Typically, the original designer or your marketing department will have this file. If you don’t have it, we can recreate it for a fee.

 

I don’t have a brand or logo designed yet. Can you help me design it?

We do not do logo design. We recommend you contact a professional graphic designer to help you with that.

Can you match our PMS/Pantone colors?

Yes. A $95 paint match charge will apply for each PMS or Pantone match.

What material should I use for my office lobby sign?

This is completely based on personal preference. We recommend a solid metal logo if your budget allows it, because metal conveys an image of stability, trust and quality more than acrylic does. There are a wide variety of metal finishes available.

Should I get a sign with a panel or individual letters?

Both are great options! A panel can help make your letters and logo “pop more”, and provide an architectural element to your space. It also makes the sign easier to move and reinstall. If the installation surface is hard to drill many holes in, a panel will be a better option. See panel sign options here (link to panel signs page)

Individual letters provide a sharp look with each letter individually mounted and floating off the wall. It can also be moved, but is a little more involved to do so

Should I get backlighting for my lobby sign?

Many clients ask about backlighting. It provides a stunning “wow” factor and a bold look. However, it requires adequate access behind the wall and in the ceiling to connect and wire. Backlighting also adds significantly to the cost of the sign and cost of installation. See backlit examples here (link to backlit page)

What if I need to move my dimensional logo sign?

Any logo that is stud mounted, such as cut metal, or cut acrylic, can be easily moved. You should save your installation pattern in a safe place if you plan to move your logo, because it will be impossible to position accurately without it. Simply pull each piece out of the wall, clean the studs, and you are ready to re-install. We also offer professional installation nationwide, and can move and reinstall your sign when you need to. We can create a new installation template if needed.

Are there standard sizes for glass whiteboards? What is the largest size?

Typical sizes are 3’x 5’, 4’x6’, and 4’x8’. But we can make any custom size need. The largest size single panel is 4’x8’. If you need larger than that, we can tile panels together. See some of our images for examples of that. For example we can make a 4’x 24’ whiteboard by installing (3) 4’ x 8’ panels together.

Can I see my layout printed at full size?

Yes. There would be a charge of $65-$95 which would cover a full size printed layout of your logo, letters, or plaque, and shipping it to you.

Metal Plaques

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What is your standard lead time on plaques?

Our standard lead times vary depending on the type of plaque:

  • Cast plaques: 12-15 working days
  • Etched plaques: 15-20 working days
  • Photo relief plaques: 20-25 working days
  • Bas relief plaques: approximately 30 working days

Rush production options are available.

What rush production options are available on plaques?

We are happy to try to accommodate rush orders on custom office signs, if possible. Please give us the date you need the signage in hand, or installed, and we will try to accommodate. Also please fill out the quote from with your exact details before calling. Rush production fees will apply. Expedited, overnight and 2-day, shipping options are also available.

Please note that production time begins upon payment in full and an approved proof. If you approve it late or need changes, we can not guarantee the date we promised.

Will you design my plaque? Can I provide my own design?

Yes. We have some of the best, most creative plaque layout artists in the industry. If you provide the copy and images (if needed), we will design your plaque for you. Its best to provide a rough sketch, word document or PDF file of the copy you need. A deposit is required to begin the design process.

You can also provide your own art. We will need any art files in a vector AI, EPS, or PDF format, with all fonts converted to outlines. Please make sure to follow the minimum letter size rules.

What photo or portrait options are available on plaques?

On cast bronze and cast aluminum plaques, we offer

  1. Etched photo inserts is a flat, thin etched photo plate is assembled to the plaque. See this example (Link tohttps://www.flickr.com/photos/19049420@N07/21467984568/).
  2. Photo relief image features a textured low relief sculpted image assembled to your plaque. Read more here ( link to photo relief page)
  3. Bas relief sculpted portrait is a timeless investment in legacy. The honoree’s portrait is hand sculpted as a 3D image, cast in bronze, and assembled to your plaque. Read more here (link to bas relief page)

On etched plaques, a photo or portrait can be etched directly on the plaque. See this example (link tohttps://www.flickr.com/photos/impactimageviewer/5413658071/in/album-72157660959485169/)

 

What type of file do you need to include a portrait or photo on my plaque?

We need a high-quality photo in JPG format. A phone or web image will not work well. It should be as high resolution of an image as possible. If you have an original photograph, please have it professionally scanned, or send it to us and we can scan it for you.

Why do you not offer free designs before payment?

While some sign companies offer free designs with their quotes, we feel that they are frequently very basic designs without much creative effort put into them. At Impact Signs, we have some of the best artists in the industry and are confident that our layout work will be superior. Once you place your order with a deposit, we will work with you on the layout until you are happy with it.

What size plaque do I need?

It depends on how much copy you have and if you will have a portrait or image on the plaque. There are no set standard sizes. In your quote request, let us know the copy for the plaque and if you want a portrait. Based on that information, we can help you determine an appropriate size. Please give us an approximate size you have in mind based on the wall or space you want to install the plaque on. For example – 8”x 12”, 18” x 24”, 24” x 36” – etc.

What are the minimum letter sizes for plaques?

For cast bronze and cast aluminum plaques, the minimum text height must be no smaller than 1/4″ if using all uppercase. If using upper- and lowercase, the uppercase needs to be ⅜” minimum. These requirements are based on the sand casting process.

For etched plaques, the minimum text height must be no smaller than 1/8″ if using all uppercase. If using upper- and lowercase, the uppercase needs to be 3/16” minimum.

What mounting options are there for plaques?

Most plaques are typically installed with a blind stud mount or screws through the face. Mounting hardware is provided with your order. We also offer post and stake mounts. See here (link to plaque mounting section) for details on plaque mounting options.

 

How will my plaque be protected outdoors? How long will a plaque last outdoors?

We recommend a high-gloss polyurethane clear coat for outdoor plaques. The clear coat will protect the plaque and maintain its finish for many years. A satin finish clear coat is available, but does not withstand the elements nearly as well as the gloss finish polyurethane clear coat. If you don’t specify, we will use a gloss clear coat as a default in most cases.

For saltwater locations, we recommend either alloy 316 etched stainless steel or a cast bronze with no clear coat or paint and let the salt in the air create a natural patina finish. Cast bronze itself can last more than 100 years.

 

Can I use a custom font on my plaque?

Yes, you can use a custom font for your sign letters or plaque project. You will need to email us the font in a .ttf (True Type format) Additional fees will apply for custom fonts.

Can you match our PMS/Pantone colors for my plaque background?

Yes. A $95 paint match charge will apply for each PMS or Pantone match.

 

What is your guarantee on plaques?

We offer a lifetime guarantee against manufacturer defects. We can not guarantee against any type of vandalism, handling or installation issues. The guarantee does not cover removal, installation or shipping costs. Please send us images of the defect, as we will need the images to verify the issue.

 

How should I clean and maintain my plaque?

To maintain your plaque’s finish, periodic cleaning with warm water, a soft cloth and a mild detergent is recommended to keep your plaque looking its best. Never use anything abrasive on your plaque, including bronze cleaners or stainless steel cleaners. This will destroy the clear coat finish and speed the oxidation process. If, after several years, you decide your plaque needs a facelift, we do offer refinishing services. Please contact us to discuss the options and costs associated.

All plaques will naturally oxidize over time, changing the appearance of your finished project. For bronze, this is part of the natural beauty. It’s difficult to say exactly how long before this oxidization occurs, because it largely depends on the environment.

Why should I use Alloy 316 stainless steel in a marine or coastal environment?

Alloy 316 stainless steel is made to last longer in marine environments. It does cost more, but will be a worthwhile investment. Read more about marine grade alloy 316 here (link to our marine grade blog post)

What is the difference between a cast bronze plaque and an etched bronze plaque?

A cast plaque is molten bronze or aluminum ingot poured into a sand mold. It features raised bronze letters and a recessed (and typically painted) background.

An etched plaque is chemically etched on a solid plate of metal. The letters are recessed and paint filled. The background is the metal ( bronze, brass, stainless steel or copper) typically with a brushed finish.

 

What info should I have on my National Register of Historic Places Plaque or Marker?

Most of our customers modify their National Register of Historic Places plaque to say, “This Property Has Been Listed In The National Register of Historic Places”.

The National Park Service web site says “As far as phrasing is concerned, the National Register has no formal requirements or suggestions.” Therefore, we are pleased to customize your plaque with the text you desire. We do recommend that if you are purchasing a plaque describing listing on a local register of Historic Places, that you verify the plaque wording that they may require.

Here is more information from the National Park Service:

“….The National Register of Historic Places does not issue plaques as a result of listing; rather we leave it up to the individual owners if they are interested in having one. The plaques below are considered “customized” National Register Plaques. You can add house names, addresses, construction dates, logo’s, and photographs to the “standard” national register plaque wording. Please contact us if you have any questions.”

How do you quote my donor wall or donor recognition project?

Our estimates depend on many factors including number of plaques, materials, sizes, etc. To receive a quote, please fill out the quote form and let us know details regarding number of names, size of plaques needed, the approximate area on the wall to cover and materials you are interested in. If you have a budget in mind, please let us know that as well so we can provide the appropriate options. If you already have a mockup and specifications for your project, attach that to the quote form as well

 

Can you create the design or layout for my donor recognition wall?

We will create a design once a deposit is placed towards the order. We will provide an estimate based on your needs, and then the final cost will be fine-tuned in the design process.

 

How do I figure out what size plaques I need for my donor wall?

Using the quote form, let us know the number of names, size of plaques needed, the approximate area on the wall to cover and we can determine the approximate sizes that will work.

 

Dimensional Sign Letters

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What is your standard lead time on all dimensional sign letters?

Our standard lead times vary depending on the type of sign

  • Cut Metal or Cut Acrylic Letters – 8-12 working days
  • Cast metal letters – 10-12 working days
  • Fabricated stainless steel letters- 15-20 working days
  • Backlit letters – 20-30 working days

Rush production options are available.

 

What rush production options are available on dimensional sign letters?

We are happy to try to accommodate rush orders on dimensional sign letters, if possible. Please give us the date you need the signage in hand, or installed, and we will try to accommodate. Also please fill out the quote form with your exact details before calling. Rush production fees will apply. Expedited, overnight and 2-day, shipping options are also available.

Please note that production time begins upon payment in full and an approved proof. If you approve it late or need changes, we can not guarantee the date we promised.

How can I get samples of your materials?

Yes! Please use our Sample Request Form

We can provide material finish samples of all of our cut metal materials (Aluminum, brass, bronze, stainless, copper, and Cor-ten steel)  as well as acrylic, and metal laminates. We can also provide samples of cast aluminum, cast bronze and fabricated stainless letters. The sample chips are ideal to see and feel the materials, and test how they look on your wall and with your decor.

Cut letter material finish samples will be 1″ x 3″ rectangles.We charge a $25 non-refundable fee to cover the shipping costs (ground shipping) for up to 5 sample chips. ($50 for 2 day, and $75 for overnight).

If you want to see a custom letter, it will need to be placed as an order. Click here to order custom letter samples.

For metal plaques, or etched glass, we have actual sample signs we can ship with a $200 deposit, which would be credited back once you ship the sample back.

Once you submit the sample request form, we will send you an invoice for the shipping costs.

How are sign letters installed?

Individual sign letters are typically installed using a stud mount and spacers. We will provide the stud mounts, spacers, and an installation template with your order. Read full installation instructions here (link to) We also offer professional installation nationwide. Double sided tape mounting is also available, as well as rail mounts.

Can I order the letters I need online?

If you need standard fonts and sizes, you can order your letters online (link to online ordering). If you need custom sizes, a custom logo, or a more complex layout, please fill out our quote form (link to quote form).

Why is it better to order online?

We offer lower pricing on sign letters ordered online. It’s also faster than waiting for a quote and extremely easy. You will also be able to see previews in different font styles.

 

Can you use my custom artwork?

Yes. Please fill out the quote from and attach your logo file in a vector AI EPS, or PDF format.

How do I know what size letters I need for viewing distance?

A basic rule is that 2″ letters are readable from 10-15 feet away. Then, add one inch to the letter height for every 20 feet of distance they need to be read from. Obviously, if you can fit a larger letter size on your wall or building, they will be easier to read.

I have to fit my letters in a certain length of space. How do I know they will fit? What is the maximum size that will fit?

Please make it known on your quote request what your maximum line length should not exceed. We will then calculate what size letters can fit.

If you are ordering online, please note the overall with is an estimate. It can be + or- 10% or more. If there is a maximum width, there is a place to note that on your order, and we will reconfirm it for you.

 

Can I use a custom font?

Yes, you can use a custom font for your sign letters or plaque project. You will need to email us the font in a .ttf (True Type format) A $45 fee applies to use your custom font. If we are buying the font for you, that will be additional.

If you are ordering online, there is a field at checkout to select if you want to use a custom font.

Can you match our PMS/Pantone colors?

Yes. A $95 paint match charge will apply for each PMS or Pantone match.

What is the benefit of cast metal letters over flat cut metal letters?

Cast metal letters are hollow in the back and offer greater depth than solid cut metal lettering. Cast metal letters are ideal if you want are looking for letters in standard fonts and sizes. For example, a 12” tall letter in Helvetica font is the same price in cast aluminum and ¼” thick cut aluminum. However, the cast letter is 1” deep, providing a greater dimensional look.

Can I get a custom font for cast metal letters?

Yes, custom fonts are available. But for 1 set, it costs a good deal, because we would need to make custom mold. Typically it makes sense if you are getting 6 or more sets of letters

 

Can you put LEDs in cast metal letters to backlight the letters?

Yes, we make cast metal letters with LEDs and a lexan back. Request this on our quote from if interested.

Can I see my layout printed at full size?

Yes. There would be a charge of $65-$95 which would cover a full size printed layout of your logo, letters, or plaque, and shipping it to you.

Exterior Lighted Signs

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What is your standard lead time on exterior lighted signs?

Our standard lead times vary depending on the type of sign but for most exterior signs, you should allow 4-6 weeks. Rush production options are available.

What rush production options are available on exterior lighted signs?

We are happy to try to accommodate rush orders on exterior lighted signs, if possible. Please give us the date you need the signage in hand, or installed, and we will try to accommodate. Also please fill out the quote from with your exact details before calling. Rush production fees will apply. Expedited, overnight and 2-day, shipping options are also available.

Please note that production time begins upon payment in full and an approved proof. If you approve it late or need changes, we can not guarantee the date we promised.

How do I know if I can install individual backlit letters? What requirements are there?

You will need access behind the wall where the letters are mounted. A wire needs to come inside the wall, behind each letter. You need access to be able to go inside and connect all the wires to an electrical junction in the location behind the sign. In short, you need access and be able to drill through the wall to push the wire in without obstruction. If this is not possible in your wall or building, consider either mounting the letters to a panel or not backlighting your signs.

How are exterior fabricated aluminum panel signs installed?

Fabricated aluminum panels are typically installed with two aluminum angle brackets. They will be provided with your sign.

 

What kind of electrical junction do I need?

The lighting is all low-voltage LED. A typical 110 line is fine. We recommend a dedicated line for the sign, along with a method to control it via timer or photocell.

Vinyl Graphics

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How do I provide exact measurements of my windows or walls?

If we are producing cut vinyl, which is simple letting that won’t cover the entire wall, approximate measurements are fine. If we are fully covering your wall or window with graphics, we will need highly accurate measurements. Any errors in measurement will be your responsibility

Do you have someone that can come take measurements for me?

Yes, we can. We charge a $250 measurement survey fee.

Can you help design my vinyl graphics?

Yes, to an extent. We don’t really do graphic design work, but if you are looking for basic text with your logo, we can help.

What format should I send my art files in for vinyl graphics?

For cut vinyl, we need your art in a vector AI, EPS or PDF format. For full color graphic prints, we need your files in a high resolution format, to scale for the prints.

 

Can you design my banner stand?

No, we require you to send your graphic files sized for the stand. We will provide the actual specs for you.

 

What is the typical lead time?

The typical lead time is 5 working days. Rush orders are possible.

Step 1: Choose your sign type

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Can I talk to someone to discuss the best products for me?

Call us at 708-469-7178. We are happy to help you and are available typically between 9:00 AM and 5:00 PM CST. However, please fill
out the quote from first to provide general details, your logo, an image of the wall, etc. so we can discuss the best solutions. We do not give out any pricing over the phone.

Do you send free samples?

No. We charge a nominal $25 for two sample material chips. This also covers the shipping cost. If you would like, you can order a full size sample letter in your font and desired finish (minimum order is $75). This letter can not be used later, however, in your final order due to the installation template. Request samples here.

Step 2: Fill out our quote form

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Why do you need photos of the wall or building where the sign will be installed?

A photo helps us to judge the scale of your space, so we can suggest the right size for your sign. It also enables us to get a feeling of your style and environment, so we suggest the best design options. Finally, it helps us judge the best solutions for installation.

How do I send you a photo of the wall or building?

Please attach the photo to the quote form. If you don’t have it at the time of filling out the quote form, simply reply to the email we send you upon submission and attach the photo to that email. The photo really helps us to suggest the best options.

 

What do you want to see in the photo? How should I take the photo?

It’s best to take a zoomed out photo of the entire space that shows the whole wall, ground and ceiling, and ends of wall. This helps us accurately assess the space we’re working with.

What format do I need my logo in? What is vector art?

For all sign and plaque projects, we need your art file or logo in a vector format with all fonts and objects converted to “curves” or “paths”. The file types would be .ai or.eps. This gives us actual shapes which our equipment will follow when cutting your logo. Also, a vector file can be scaled to any size without losing quality.

Other file formats such as .jpg, .tif, .pdf. etc. are “raster” images. They are also known as bitmap images. They consist of only dots or pixels, and no outlines or paths. Therefore, our equipment can not read what shapes need to be cut. If a graphic designer originally designed your logo, most likely it was created in a vector format originally.

Images taken from websites and word documents are not vector files. There is no easy, “save-as” way to make a bitmap image into a clean vector file. A graphic designer would have to spend time to convert your bitmap into a usable vector file. We can do this for you for a fee.

What if I don’t have my logo in the right format (.ai or.eps)?

There is no easy way to convert a .jpg, .tif., or other bitmap logo into a clean, usable, vector file. You can not simply “save-as” on a bitmap image to convert it to a vector file. While you may be able to save as an .eps or.ai format, it will not have the outlines we need to prduce your signage.

See if your marketing department can provide you with this file. If your logo was designed by a professional graphic designer, most likely it was originally created in a vector format. Also try to see if they can provide it to you. Otherwise, we can convert your file for you. The fee will range from $50-$250 depending on the complexity of your logo.

Can I use a custom font?

Yes, you can use a custom font for your sign letters or plaque project. You will need to email us the font in a .ttf (True Type format) A $45 fee applies to use your custom font. If we are buying the font for you, that will be additional.

If you are ordering online, there is a field at checkout to select if you want to use a custom font.

Can you match our PMS/Pantone colors?

Yes. A $95 paint match charge will apply for each PMS or Pantone match.

Step 3: We’ll review and send an estimate

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Can I call you to get a quote?

In order to ensure the most accurate estimate, we don’t give out any prices over the phone. We also don’t provide ballpark quotes. The best way to get started is using our Quote Request form so we can give you an accurate estimate.

I have found a lower price for the same product. Will you match it?

While we do have very competitive pricing, we cannot guarantee that you will not find a lower price. We do however, guarantee that all products we ship will be of the absolute highest quality, finished to the most exacting standards.

There are many companies that will take shortcuts on finishing, use inferior materials, and therefore sell at lower price. We realize that before you have the sign in hand, it may hard to differentiate. However, we have built our reputation on quality and plan to keep it that way.

That being said, if you do have a lower written price, we would be happy to evaluate it for you. We will see if it is possible to match while maintaining our quality and durability standards, or we will tell you if we feel that something on the quote does not seem likely to live up to what you are expecting.

Step 4: Tell us to start!

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How do I proceed? How do I go ahead with an estimate?

If you have a formal estimate with an estimate number, you simply click the accept button. This will automatically send you an invoice link for online payment. If you have an informal email estimate, just reply back to your salesperson that you want to go ahead and we will send you the invoice link.

 

What are your payment terms?

We require a $250 deposit to begin your proof and layout. Upon approval of the proof, we require the balance in full to begin production.

Why do you need full payment in advance?

All of our products are custom made by our highly skilled artisans. In order to provide the high level of quality that our customers demand, we need to receive payment up front to cover our expenses.

 

I would like to see a proof before I pay anything. Is that possible?

We require a proof deposit as a commitment that you want to go ahead with the signage — and to keep down our prices. Our designers spend a significant amount of time customizing your proof to your exact specifications and work with you on the design until you’re happy. If we did this for no charge, we’d have to raise our prices for everyone. The deposit goes towards the total cost of your sign project.

What are your payment options?

By credit: Visa, Mastercard and AMEX are payable through the simple-to-follow online invoice link you will receive by email.

By check: Send checks to:

Impact Signs, 26 E. Burlington Avenue, LaGrange, IL 60525

By ACH (also known as echeck or bank transfer): Just follow the simple directions in the online link in your invoice.

Do you accept Purchase Orders?

No we do not. For many educational, government, and municipal institutions and organizations, however, we have found the best way around this is you submit your purchase order to us, and we note the purchase order # on the invoice. We do require payment in full to begin production.

Step 5: Design and proof approval

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What is the lead time to receive the proof/artwork?

It typically takes us 2-3 days to complete a proof. However, if you’ve requested a rush order, you can typically expect your proof sooner.

Is it possible to change the type of sign I’ve ordered if I don’t end up liking the design in the proof?

Of course. We will can always adjust the size, type of sign, finishes and options in the design phase. Once you see the proof, just use the comments area on the online proof we send you.

Step 6: Production

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Where do you manufacture your signage?

We do most of our production, fabrication and assembly at our studio headquarters in La Grange, Illinois. Some aspects of production are done at other plants and partners we work with, and then brought to our workshop for finishing and assembly. All of our signage is proudly made in the USA.

What is your commitment to the environment, and green manufacturing?

Every employee at Impact Signs is committed to sustainable practices. From recycling office and packaging materials in our facilities to implementing new, greener production processes, we take great pride in protecting our planet’s resources. Here are some of our initiatives:

  • We have reduced VOCs (Volatile Organic Compounds) in our paints.
  • More efficient project planning helps us reduce waste by nesting together jobs that use identical materials.
  • We now manufacture all metal signage and bronze plaques without heavy metal elements like mercury and lead.
  • All scrap metal is recycled.
  • Anodized- or powder-coated aluminum, which is standard on all our aluminum lettering and logos, is more eco- friendly than painted aluminum.
  • We recycle chemicals used in production whenever possible and properly disposal of them.
  • All aluminum and other metal scraps from our metal lettering jobs are recycled. In fact, most of the metals we use contain a high percentage of recycled content (see below for details) This is just the beginning of a growing trend in recyclable material applications within our industry.
  • We now use LEDs (Light Emitting Diodes) in all lighted signage. These ultra-low voltage lights use far less electricity than neon or even fluorescent bulbs. They currently illuminate our backlit signs, halo-lit letters and similar applications.

What percentage of your products are recycled?

We certify the following based on our records and certifications of our material suppliers:

  • 40-45% of our acrylic products are recycled materials.
  • 100% of our cast aluminum letters and plaques are from recycled aluminum.
  • 100% of our cast bronze letters and plaques are from recycled bronze.
  • 60-80% of our FCO aluminum products are from recycled aluminum. 100% of the scraps from our manufacturing process are recycled.
  • 60-75% of the content from our brass letters and plaques are from recycled materials.
  • 60-75% of the content from our bronze letters and plaques are from recycled materials.
  • 60-75% of the content from our copper letters and plaques are from recycled materials.
  • 15-30% of our stainless steel is from recycled materials.

Step 7: Shipping

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How do your products ship?

We ship by FedEx, UPS and freight carriers as needed. Once your order ships, you will receive a tracking notification by email.

How do you ship glass signs?

Glass signs are packed in a wooden crate, on a pallet, standing up. They will ship by a freight carrier.

We offer a curbside delivery, as well as a white glove delivery, depending on your needs. We require you to open the crate and verify the sign is in good shape before signing for the shipment.

Step 8: Installation

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What if I need to move my dimensional logo sign?

Any logo that is stud mounted, such as cut metal, or cut acrylic, can be easily moved. You should save your installation pattern in a safe place if you plan to move your logo, because it will be impossible to position accurately without it. Simply pull each piece out of the wall, clean the studs, and you are ready to re-install. We also offer professional installation nationwide, and can move and reinstall your sign when you need to. We can create a new installation template if needed.

Can I install my architectural signage by myself? How?

Yes. All of our products ship with a precise installation pattern, making the installation really easy and straightforward. Impact Signs also offers installation services in most metro areas. Please look at the stud mounting installation instructions (link to)

What is an installation pattern? Why do I need one?

An installation pattern is a full size, pre-spaced, paper print of your signage with all holes for studs marked. This pattern shows you exactly where to drill the necessary holes. Without an installation pattern, you would have to eyeball the placement of each letter. We ship an installation pattern standard with every order of sign letters and dimensional logo.

 

Do you offer installation services?

Yes, Impact Signs offers installation services in most parts of the country.

How are glass signs installed?

Glass signs are installed using aluminum peg stand offs and wall anchors. Our toggle anchors can be used to mount to drywall surfaces. Hardware will be included with your order. We also offer professional installation of glass signage nationwide.

About Impact Signs

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Do you sell wholesale to other sign companies?

Impact Signs sells directly to retail consumers in a wide variety of industries including general contractors, graphic designers, corporate, government, education and retail clients. We do not provide trade discounts to sign companies for resale. As a customer of Impact Signs, you know you are buying direct.

What is your return policy?

All of our sign letters and architectural logos are custom-made to order. Therefore, we cannot accept returns on any product, unless it is defective, in which case we will definitely correct the situation immediately.

 

Do you provide a warranty on your products?

Impact Signs guarantees all products for life. This means that if your letters fade, break or contain any other defect, we will refinish or replace the defective letters at no cost. This assumes they are installed in the original location and have not been damaged due to installation.

Maintenance and Care

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How do I clean and maintain my exterior signage?

Most exterior letters, signs and plaques will require some maintenance to retain their original luster and shine. We recommend that you clean all plastic and metal letters with a good dishwashing soap and water, using a very very light brush like a soft toothbrush or even a towel. This will remove any dirt and pollutants gathered from the environment. Please do not use any harsh or other chemicals, as we can not guarantee the affect it will have on letter finishes. If the face of a metal letter gets scratched, the polyurethane coating can be refinished using a high quality car wax.